Application Support Engineer

Job Description

Job Title: Application Support Engineer

Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: From £35,802 per annum

What you’ll be doing: 

• You will be working with applications that are installed on servers but you will also offer knowledge and support on other application aspects
• Monitor applications to ensure they are working optimally
• Apply any required fixes to failures within applications
• Maintain log files and manage the general proactive maintenance and housekeeping of applications
• Work alongside our Project teams to support new application implementations, existing application upgrades and the configuration of integrations
• Take part in out of hours support for a limited number of applications in the portfolio
• Follow ITIL processes for Change Management as an example to ensure that changes are implemented in a controlled manner

Your skills and experiences: 

Essential:

• Strong stakeholder engagement and rapport building experience
• Have familiar experience of working within ITIL aligned processes – Request, Incident, Problem and Change Management
• Experience of Supplier Management and be able to communicate with hosting providers and software vendor support teams

Desirable

• Exposure of Oracle and/or SQL Server databases
• Exposure of Unix and Linux

Benefits: 

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. 

The Specialist Applications Service team: 

By joining the team, you will be working in Application Support offers opportunities to understand the wide ranging applications used by BAE Systems. The team play a key part of keeping the applications working and therefore ensuring low levels of disruption across the business.

There are wide ranging technologies involved and a range of exciting work which is diverse and will create interaction opportunities with users in the Business and other support teams. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.

Why BAE Systems? 

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 7th January 2025 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

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