LTEWP Support Lead – Engineering

LTEWP Support Lead – Engineering

Grade: 6

Location: Riyadh, Saudi Arabia

JOB PURPOSE 

BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia.  We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons. 

BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.

The IT Support Assistant is responsible to provide onsite technical support within the Electronic Warfare Facility (EWC) Salboukh, Riyadh. The IT Support Specialist will be responsible for maintaining and supporting the customer’s IT infrastructure, ensuring system availability, troubleshooting technical issues, and supporting users across secure networks and systems. This role requires close coordination with both the customer’s internal teams and the wider Mission Services Organisation.

JOB ACCOUNTABILITIES

• Provide onsite IT support to users within the Electronic Warfare Facility.

• Troubleshoot hardware, software, and network issues across desktops, printers, and peripheral devices.

• Maintain operating systems, applications, and endpoint security tools.

• Support user account management, permissions, and access requests in accordance with System operation policies.

• Monitor system performance and proactively identify potential issues.

• Respond to and resolve service desk tickets within agreed SLAs.

• Assist with network connectivity troubleshooting.

• Maintain accurate documentation within the Configuration management tool.

• Coordinate with external engineering teams for escalation and resolution of complex technical issues.

• Ensure compliance with the customer’s IT security and operational procedures.

• Support routine maintenance activities, patching, and system updates.

• Provide user guidance and basic training when required. Additional Accountabilities.

RECRUITMENT SPECIFICATION

Essential

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.

• Substantial experience in IT support, service desk, or system administration roles.

• Strong troubleshooting skills across Windows-based environments.

• Experience supporting enterprise IT environments and end users onsite.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

• Ability to work independently in a customer-facing environment.

• Strong communication and documentation skills in English and Arabic.

EXPATRIATE EMPLOYEE BENEFITS

In return for the required high levels of commitment and hard work you will receive a competitive salary, rent free accommodation and access to free recreation facilities, all available within Company secured accommodation. In addition, a generous leave and travel allowance makes this an opportunity not to be missed. 

On successfully securing a role your appointment to Saudi Arabia will initially be on single status. On commencement of employment in Saudi Arabia you will have the opportunity to apply to have your family join you in the future. A full health care scheme is provided within Saudi Arabia.

SAUDI NATIONAL EMPLOYEE BENEFITS

In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and travel allowance, a full health care scheme and access to subsidised recreational facilities

BAE Systems

At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of 89,600 people in more than 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure. 

All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals.