Service Change Manager

Job Description

Job Title: Service Change Manager

Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £47,000 – £55,000 depending on experience and skills 

What you’ll be doing:

• Responsibility for the delivery and management of change across services, supporting the Tower Service Manager to meet the required outcome of these agreed changes
• Owning knowledge and familiar with services and products under management
• Ensuring service definitions documents for the managed services are maintained and current
• Providing input and challenge into monthly service reviews and internal reporting cadence
• Ensuring service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand
• Responsibility for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented
• Responsibility for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion
• Ensuring that Business engagement community have the required information to meet their customer’s business needs

Your skills and experiences:

Essential:

• General working knowledge of infrastructure service management of Infrastructure Services and suppliers
• Experience with working with managed service suppliers with ITSM (IT Service Management)
• Good understanding of SIAM and ITIL process
• Experience of leading and delivering change to IT Services
• Experience in stakeholder management with colleagues/suppliers across a range of capabilities and disciplines within EITS

Desirable:

• ITIL V3 foundation or equivalent
• Confluence / JIRA exposure – Advantage

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Platform Service team:

The Service Change Manager is the professional conscience ensuring that changes to these lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost, and performance.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 25th November 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-SH1

#LI-Hybrid