Service Design and Transition Manager

Preston

Head Office

Information technology

Experienced professionals

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Job Description

Job title: Service Design and Transitions Manager

Location: Frimley / Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £ 50,000 – £ 60,000 

 

What you’ll be doing:

  • Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
  • Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements
  • Delivering Service Design for multiple projects within a programme in compliance with the organisation’s delivery frameworks and as a co-ordinated, seamless transition
  • Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers
  • Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service

Your skills and experiences:

Essential:

  • Knowledge of IT Service Management, Service Design and Service Transition Management
  • ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without
  • Understanding of Service Design principles and artefacts
  • Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
  • Ability to produce high quality documentation using Microsoft Office and Visio

Desirable:

  • ITIL / Six Sigma qualifications

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Service Operations team:

You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 11th December 2024.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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Life at BAE Systems

We’re a skilled, diverse, collaborative community of over 90,500 people, creating some of the world's most advanced, technology-led defence, aerospace, marine, land, and security solutions. We value the creativity and innovation of a diverse and inclusive team, and trust and empower our people to thrive, no matter what their background or experience.
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Diversity, equity and inclusion

We want everyone here to feel valued and empowered to thrive. Who you are should never define what you can do. We believe when you bring together different people and different perspectives it inspires creativity and drives innovation. It helps us fulfil our purpose and it’s integral to our culture. Everyone is heard and respected here.
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Learning and development

If you’re curious, hungry for more responsibility, and prepared to step out of your comfort zone, there are endless opportunities to grow with us. At every stage of your career our first-class training, coaching and development programmes, role models and mentors will help you embrace your potential and take the next step.
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Reward and benefits

Great work deserves benefits that go beyond your salary. Whether it’s health, wellbeing, or financial security for you and your family – our flexible benefits help you focus on what’s important to you.
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Making an impact

Together we embrace every opportunity to have a positive impact. On the world around us, our communities, and each other.
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Want to know more?

  • Diversity, equity and inclusion

    We want everyone here to feel valued and empowered to thrive. Who you are should never define what you can do. We believe when you bring together different people and different perspectives it inspires creativity and drives innovation. It helps us fulfil our purpose and it’s integral to our culture. Everyone is heard and respected here.
    Discover moretrending_flat
  • Learning and development

    If you’re curious, hungry for more responsibility, and prepared to step out of your comfort zone, there are endless opportunities to grow with us. At every stage of your career our first-class training, coaching and development programmes, role models and mentors will help you embrace your potential and take the next step.
    Discover moretrending_flat
  • Reward and benefits

    Great work deserves benefits that go beyond your salary. Whether it’s health, wellbeing, or financial security for you and your family – our flexible benefits help you focus on what’s important to you.
    Discover moretrending_flat
  • Making an impact

    Together we embrace every opportunity to have a positive impact. On the world around us, our communities, and each other.
    Discover moretrending_flat