IT Support Assistant (1st Line)

Job Description

Job Title: IT Support Assistant (1st Line)

Location: Rochester; We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £23,000-£25,000

What you’ll be doing:

• Responsible for the resolution of tickets logged with the Support Team within agreed SLA’s
• Managing requests into the Support Team mailboxes
• Provide on-site support to user walk up’s as well as desk side support
• Provide on-site Audio Visual support for meeting/conference rooms when required
• Ensure IT Support Manual is updated with any new documentation created and those existing maintained to reflect any changes
• Maintain the Support Desk Laptop Pool ensuring all are fit for purpose and updated regularly with windows updates
• Help support the team with delivery of new technologies

Your skills and experiences:

Essential:

• Minimum of 5 GCSEs (4-9) including Maths and English
• Excellent communication skills with a customer focus 
• Basic understanding of computers and common software (E.g Microsoft Office and O365)

Desirable:

• 1st/2nd line IT service desk experience
• Any IT related education or certification e.g CompTia

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The IT Support Team:

This is an entry level position where all applicable BAE Systems specific training will be provided, reporting to the IT Support Team Leader within a diverse IT environment. You will gain extensive experience over the various supported IT hardware and systems and be given the opportunity to develop these skills through on-the-job learning. As part of a team who act as the first point of contact for all issues, you will work directly with internal business customers at all levels. This will involve face to face communications with end users, as well as tracking and chasing calls with 3rd party IT providers ensuring tickets are tracked through to conclusion.

Why BAE Systems? 

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 16th October 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-Onsite

#LI-PD1