AIR ERP Support Analyst

Job Title: Air ERP Support Analyst

Location: Warton – 3 days a week on site

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: £51,772+ depending on experience

Who we are:

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you.

Job Description:

As an Air ERP Support Analyst, The Job Holder is responsible for supporting the Service Operations associated with the day-to-day administration of the AIR ERP IT Solution. This includes undertaking Triage & Resolution of Incidents and Problems – service now and Jira, governance of User Account Maintenance activities and answering general queries relating to the AIR ERP Operation.

You will be accountable to the AIR ERP Service and Operations Manager, supporting the Service Management function of the Competency Centre regarding Incidents and Problems raised against the Production system.

Core duties:

• Providing support to triage and fix Incidents and Problems in the Service Support Queue
• Undertaking further investigation with ERP users to provide clarification and aid resolution of Incidents
• Being responsible for undertaking verifications/checks on Account Maintenance Requests
• Progressing general requests and queries through to the relevant approver and supporting the resolution of any issues that may arise
• Supporting Continuous Service Improvement and cost reduction activities
• Providing reporting and status updates to the management team as required
• Supporting service reviews and ensure that agreed service changes are managed to programme                                       

Essential Skills:

• ITIL V3 / V4
• Incident Management
• Problem Management
• Service Now / Jira / Confluence

The Information Management & Technology Team:

Supporting critical AIR ERP and Extended IT services, this function ensures reliable data processing, service continuity and operational performance across the business. By managing transactional data, resolving service issues and driving continuous improvement, it plays an important role in enabling efficient digital operations and supporting wider business performance.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 29th July 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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