Access Management Service Manager

Job Title: Access Management Service Manager (IT)

Job Location: Preston or Frimley. Hybrid- 2 – 3 days a week on site. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £64,000 depending on experience

Who we are:

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us.

Role Description:

The Service Delivery Manager (SDM) for Access Management is responsible for ensuring the reliable, secure and high-quality delivery of the organisation’s authentication and access services. Operating with a high degree of autonomy, the SDM oversees day to day service operations, supplier performance, compliance, financial management and continuous improvement within the Access Management domain.

Core Duties:

• Full accountability for Access Management service performance, stability, availability and operational compliance
• Oversees daily operations delivered by internal teams and managed service providers
• Leads supplier governance reviews and ensures contractual performance and cost effectiveness
• Communicates service health, incidents, risks and changes clearly to senior stakeholders

Essential Skills:

• Proven experience in service delivery or service ownership within a complex IT environment
• Good supplier management and commercial awareness
• Ability to interpret cyber security policies and apply them to service operations
• Experience handling incidents, escalations and operational risk
• Leadership in driving service improvement and delivering against operational KPIs

The Identity & Access Management team:

This position provides the opportunity to help shape enterprise identity services, both new and existing. Join a collaborative team, influence direction, and build capability as the function continues to develop.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work – this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family – support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 28th April 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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