Technology Service Manager

Job Description

Job Title: Technology Service Manager

Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £55,000

What you’ll be doing:

• Taking responsibility for managing the design, procurement, installation, upgrading, operation, control, maintenance, and effective use of specific technology services
• Leads the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met
• Ensures adherence to relevant policies and procedures
• Ensuring that processes and practices are aligned across teams and providers to operate effectively and efficiently. Monitors the performance of technology services
• Provides appropriate status and other reports to managers and senior users

Your skills and experiences:

Essential:

• A good understanding and appreciation of the ‘consumer’ perspective – you’ll champion UX within the team and understand what our clients need from the team to deliver and enhance their service
• You will have a good understanding of BAE finance systems (IBP) and will be the ‘go to’ person in the team for financial queries
• A good understanding of ITIL process and service management are essential and you will influence client groups in driving them towards a more ITIL based service management framework
• Passion for doing things differently by challenging the norm and inspiring others to do the same through facilitating a culture of trust openness and honesty
• You will have experience within APM or Agile or other delivery methodology

Desirable:

• Relevant software exposure Inc. ServiceNow / Crown Workforce Manager
• AGILE / APM / Prince 2 / ITIL Service Management

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Shared Services team:

This role will provide you with the opportunity to develop and motivate the team to deliver innovative solutions to business problems quickly and to high quality.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 21st November 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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